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Terms of Service for McDowd Plumbing

Effective Date: October 15, 2024

Welcome to McDowd Plumbing! By accessing our website or using our services, you agree to comply with these Terms of Service ("Terms"). Please read them carefully to understand your rights and responsibilities.

1. Overview of Services

McDowd Plumbing offers residential plumbing services, including:

• Emergency repairs

• Water heater installation and repair

• Drain cleaning and sewer services

• Water filtration system installation

• General plumbing repairs and maintenance

These Terms apply to all services provided by McDowd Plumbing, including online bookings through our website.

2. Appointments and Booking Policies

• Scheduling: Appointments can be scheduled online, by phone, or via email.

• Rescheduling and Cancellations: To reschedule or cancel an appointment, please contact us at least 24 hours in advance. Cancellations made with less than 24-hour notice may be subject to a cancellation fee.

• Emergency Services: Emergency services are provided based on availability and may incur additional charges.

3. Payment Terms

• Pricing: All prices are quoted upfront or provided during the service.

• Payment Methods: We accept cash, credit/debit cards, and online payments through secure third-party providers.

• Payment Due Date: Full payment is required upon completion of the service unless otherwise agreed upon.

• Estimates: Free estimates are provided for most services. However, detailed diagnostic services may require a fee, which will be disclosed upfront.

4. Warranties and Service Guarantees

• Drain Cleaning Warranty: 30-day limited warranty on drain cleaning services.

• Water Heater Warranty: 1-year warranty on water heater installation. Customers enrolled in manufacturer warranties receive extended coverage (up to 15 years).

• Service Guarantee: If you are not satisfied with our service, please contact us within 30 days, and we will work with you to resolve the issue.

• Exclusions: Warranties do not apply to damage caused by misuse, neglect, or unauthorized repairs by third parties.

5. Customer Responsibilities

• Accurate Information: You are responsible for providing accurate contact and service information during booking.

• Accessibility: Ensure clear access to plumbing fixtures and service areas.

• Pets: For safety, pets should be secured during service visits.

• Compliance: It is your responsibility to ensure that plumbing work complies with local ordinances and regulations.

6. Limitations of Liability

McDowd Plumbing is not liable for:

• Damage caused by pre-existing conditions or faulty installations not performed by our technicians.

• Delays or cancellations due to events beyond our control (e.g., severe weather).

• Loss of income or incidental damages related to plumbing issues.

7. Service Area

McDowd Plumbing provides services in Austin, TX, and surrounding areas, including Liberty Hill, Georgetown, Bee Cave, Round Rock, and more. If your location is outside our typical service area, additional travel fees may apply.

8. Use of Website and Online Booking

• User Conduct: You agree not to misuse our website or disrupt our booking process.

• Content Ownership: All content on this website, including images, text, and logos, is the property of McDowd Plumbing and may not be copied or reproduced without permission.

• Third-Party Links: Our website may contain links to external websites. We are not responsible for the content or practices of third-party sites.

9. Privacy Policy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated effective date. By continuing to use our services after changes are posted, you agree to the new Terms.

11. Dispute Resolution

If you have a complaint or dispute regarding our services, please contact us directly. We will make every effort to resolve the issue amicably. Any legal disputes will be governed by the laws of the State of Texas.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

📧 Email: info@mcdowdplumbing.com
📞 Phone: (737) 637-3238
📍 Address: 201 Liberty Hills Lane, Liberty Hill, TX 78642